jl88 Privacy Policy — How We Handle Your Personal Information

When you register an account on jl88, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. When you make deposits or request withdrawals, we also collect payment-related details such as your preferred payment method and transaction history, though we do not store full card numbers on our servers. We may additionally collect device information, IP address, browser type, and session data to help us detect fraud, prevent unauthorised access, and improve platform performance. All information collected is limited to what is genuinely needed to operate the platform and meet our regulatory obligations under applicable Philippine law.

The personal data we collect is used primarily to create and manage your account, process transactions, and deliver the gaming services you have signed up for on jl88. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, information about promotions available on the platform. Your data is also used to carry out identity verification and age checks, which are required under Philippine regulations governing online gaming platforms. We analyse aggregated, anonymised usage data to understand how members interact with the platform so we can improve features, fix issues, and optimise the mobile experience. We do not use your personal information to make automated decisions that would significantly affect your rights without human review, and we do not sell your data to third-party advertisers or marketing companies.

jl88 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we may be required by law or by a competent regulatory authority in the Philippines to disclose personal information, and we will comply with such lawful requests while taking reasonable steps to notify you where permitted. If jl88 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any material change to how your information is handled. We require all third parties who handle your data on our behalf to maintain appropriate security standards and to use your information only for the purposes we have specified.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jl88 platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. We conduct regular security reviews and work with qualified professionals to identify and address potential vulnerabilities in our systems. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are bound by confidentiality obligations. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and to responding promptly and transparently in the event of any security incident that affects your data.

As a registered member of jl88 based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you have provided consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, you can contact our support team, and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection law. We are committed to handling all data rights requests with care, transparency, and respect for your privacy.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to meet our legal, regulatory, and operational obligations. Certain categories of data — particularly those related to financial transactions and identity verification — may be retained for longer periods as required by applicable regulations in the Philippines. When data is no longer needed and there is no legal basis for retaining it, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in secure archives for the legally required period. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with current Philippine data protection standards.

jl88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to members in the Philippines. When we make material changes, the updated policy will be published on this page with a revised effective date, and we encourage you to review it periodically. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or about how your personal data is handled, please visit our FAQ page for further guidance. You may also review our Terms and Conditions and Responsible Gaming pages for related information about how we operate the platform.